Privacy Policy

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ARCEN LABS / LEGAL

Privacy Policy

Effective Date: September 24, 2026

Arcen Labs (“Arcen,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit arcenlabs.com, submit a project inquiry, opt in to receive communications, communicate with us, or otherwise interact with Arcen Labs. This updated version also expressly covers SMS consent, cookies and tracking, data security, and user privacy rights.

Arcen Labs operates from Ontario, Canada.

1. Information We Collect

Depending on how you interact with Arcen Labs, we may collect the following categories of information.

Information You Provide Directly

When you submit a project inquiry, contact us, communicate with our team, opt in to receive communications, or become a client, we may collect:

  • full name;

  • email address;

  • phone number;

  • company or project name;

  • information about what you are looking to build;

  • current project stage;

  • estimated development budget;

  • expected project timeline;

  • information contained in messages or correspondence;

  • technical or business information you voluntarily provide;

  • communication preferences;

  • SMS/text-message consent status;

  • records of communications with Arcen Labs; and

  • other information reasonably necessary to evaluate, manage, or deliver a potential project.

Our existing project inquiry process already collects information such as name, email, phone number, project description, stage, budget, and timeline.

Please avoid submitting sensitive personal information that is not necessary for your inquiry.

2. Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, including:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • approximate geographic region;

  • referring website or source;

  • pages viewed;

  • time spent on the Website;

  • interactions with buttons, forms, or Website features;

  • advertising or analytics identifiers;

  • conversion events; and

  • cookie or similar technology information.

We may use this information to operate the Website, maintain security, understand Website performance, analyze traffic, measure advertising performance, and improve the user experience.

3. How We Use Personal Information

We may use personal information to:

  • respond to inquiries;

  • review and qualify potential projects;

  • determine whether a project may be a fit for Arcen Labs;

  • contact prospective and existing clients;

  • schedule discovery calls or meetings;

  • send appointment confirmations and reminders;

  • follow up regarding project inquiries;

  • prepare project scopes and proposals;

  • communicate regarding services;

  • provide contracted development or engineering services;

  • provide project-related updates;

  • manage client relationships;

  • process and document payments;

  • provide customer support;

  • maintain business records;

  • operate, maintain, and improve the Website;

  • understand Website traffic and performance;

  • measure and improve advertising campaigns;

  • prevent fraud, abuse, and security threats;

  • comply with legal or regulatory obligations; and

  • establish, exercise, or defend legal rights.

These uses build on the purposes already identified in Arcen’s existing policy, including inquiry handling, project evaluation, client communication, service delivery, advertising measurement, security, and legal compliance.

4. Project Inquiries

When you submit the Start Your Build form, the information you provide may be reviewed by Arcen Labs and relevant members of our team to determine whether your project is suitable for our services.

Submitting a form does not create a client relationship.

We may use submitted information to:

  • respond to your inquiry;

  • request additional project information;

  • arrange a discovery call;

  • discuss project scope, timeline, and budget;

  • prepare an initial project assessment or proposal; and

  • follow up regarding a potential engagement.

These purposes are consistent with the current project-inquiry handling described in our policy.

5. SMS and Text Message Communications

Where you voluntarily opt in to receive SMS communications from Arcen Labs, we may send informational, transactional, and promotional text messages depending on the consent you provide.

Messages may include:

  • responses to project inquiries;

  • discovery-call scheduling;

  • appointment confirmations and reminders;

  • follow-up communications;

  • project or service updates;

  • notifications relating to an engagement; and

  • occasional promotional messages regarding Arcen Labs services.

Message frequency varies depending on your interaction with Arcen Labs.

Message and data rates may apply.

You may reply STOP at any time to unsubscribe from SMS messages.

You may reply HELP for assistance.

Consent to receive SMS messages is voluntary and is not a condition of purchasing services from Arcen Labs.

6. SMS Opt-In and Consent

Where SMS messaging is offered, users may provide their phone number and voluntarily opt in through an applicable Website form or other consent mechanism.

We may maintain records showing:

  • the phone number provided;

  • the date and method of consent;

  • the type of communications consented to;

  • opt-out requests; and

  • related communication history.

Users may withdraw SMS consent at any time by replying STOP or contacting us at contact@arcenlabs.com.

7. SMS Opt-In Data — No Sharing for Marketing

Arcen Labs does not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent data with third parties or affiliates for their own marketing or promotional purposes.

Mobile information may be disclosed only to service providers or subcontractors that help Arcen Labs provide necessary communications or support services, such as messaging infrastructure, customer relationship management, hosting, or customer support.

Text-message originator opt-in data and consent will not be shared with third parties for unrelated marketing or promotional purposes.

This restriction applies regardless of other information-sharing provisions in this Privacy Policy.

8. Email and Other Communications

If you contact Arcen Labs or submit an inquiry, we may communicate with you through email, telephone, SMS, messaging services, or other communication channels using the information you provide.

You may request that we stop sending non-essential marketing communications at any time.

Transactional, contractual, security, appointment-related, or project-related communications may still be sent where reasonably necessary.

Our existing policy already recognizes users’ ability to stop non-essential marketing communications.

9. Cookies and Similar Tracking Technologies

Our Website may use cookies, pixels, tags, analytics technologies, advertising technologies, and similar tools.

These technologies may be used for:

  • essential Website functionality;

  • security;

  • remembering preferences;

  • analytics and Website performance;

  • understanding Website usage;

  • measuring advertising effectiveness;

  • conversion tracking;

  • identifying traffic sources;

  • improving marketing campaigns;

  • improving user experience; and

  • supporting advertising or remarketing where applicable.

Information collected through these technologies may include:

  • IP address;

  • device identifiers;

  • browser information;

  • operating system;

  • approximate location;

  • pages viewed;

  • referral source;

  • Website interactions;

  • advertising identifiers; and

  • conversion activity.

Our current policy already discloses cookies, pixels, analytics technologies, advertising measurement, and traffic-source tracking.

Additional information is available in our Cookie Policy.

10. Analytics and Advertising Technologies

Arcen Labs may use third-party analytics and advertising platforms to understand Website traffic and measure campaign performance.

These services may process information relating to:

  • Website visits;

  • pages viewed;

  • referral sources;

  • device and browser information;

  • advertising interactions;

  • form submissions;

  • conversion events; and

  • general Website usage.

Where required, non-essential tracking technologies may be subject to user consent or preference controls.

11. How We Share Personal Information

Arcen Labs does not sell personal information to advertisers.

We may disclose personal information where reasonably necessary to operate our business.

Service Providers

We may use providers supporting functions such as:

  • Website hosting;

  • customer relationship management;

  • form processing;

  • email;

  • SMS and communications infrastructure;

  • scheduling;

  • analytics;

  • advertising;

  • cloud storage;

  • cybersecurity;

  • accounting;

  • invoicing; and

  • payment infrastructure.

These providers may process information on our behalf only as reasonably necessary to perform their services.

Team Members and Contractors

Information may be shared with Arcen Labs personnel, engineers, sales representatives, contractors, or technical partners where access is reasonably necessary to evaluate, scope, manage, or deliver a project.

Legal Requirements

We may disclose personal information where reasonably necessary to:

  • comply with applicable law;

  • respond to valid legal processes;

  • protect our rights or property;

  • investigate fraud or security incidents;

  • protect users or third parties; or

  • enforce agreements.

SMS opt-in data and consent remain subject to the additional restrictions stated in Section 7 above.

12. International Processing

Arcen Labs may work with service providers, contractors, infrastructure providers, or team members located outside Canada.

As a result, personal information may be processed or stored outside your province or country and may be subject to the laws of those jurisdictions.

We take reasonable steps to use service providers and business processes appropriate to the nature of the information involved.

13. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

  • responding to inquiries;

  • evaluating potential projects;

  • maintaining client relationships;

  • delivering services;

  • fulfilling contractual obligations;

  • maintaining communication records;

  • maintaining financial and business records;

  • resolving disputes;

  • maintaining security; and

  • complying with legal obligations.

Information that is no longer reasonably required may be deleted, anonymized, or securely disposed of.

14. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

Safeguards may include:

  • access controls;

  • password protection;

  • secure third-party platforms;

  • encryption where appropriate;

  • restricted access to business systems;

  • account authentication;

  • security monitoring; and

  • limiting access to information to personnel who reasonably require it.

No method of transmission over the internet and no cloud platform, database, or storage system can be guaranteed to be completely secure.

The current Arcen policy already identifies access controls, password protection, secure third-party services, encryption where appropriate, restricted access, and monitoring as safeguards.

15. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information.

These may include the ability to:

  • request information about personal information we hold about you;

  • request access to that information;

  • request correction or updating of inaccurate information;

  • ask how your information has been used or disclosed;

  • withdraw consent where applicable;

  • unsubscribe from marketing emails;

  • opt out of SMS communications by replying STOP;

  • update your communication preferences;

  • request deletion where legally available; and

  • raise concerns regarding our privacy practices.

Requests may be sent to:

contact@arcenlabs.com

We may need to verify your identity before processing certain requests.

Our existing policy already provides rights relating to access, correction, withdrawal of consent, and questions about disclosure.

16. Withdrawal of Consent

Where our processing relies on consent, you may withdraw that consent subject to reasonable notice and any applicable legal or contractual restrictions.

For SMS communications, you may withdraw consent by replying STOP.

For other privacy or communication requests, contact:

contact@arcenlabs.com

Withdrawal of consent may affect our ability to provide certain communications or services.

17. Third-Party Websites and Services

Our Website may contain links to third-party websites, social platforms, blockchain applications, project websites, or other external services.

Arcen Labs is not responsible for the privacy practices of those third parties.

When you leave our Website, the applicable third party’s own privacy policy governs its collection and use of information.


18. Social Media

Arcen Labs may maintain profiles on platforms such as:

  • LinkedIn;

  • X;

  • Instagram;

  • Facebook;

  • TikTok; and

  • other social platforms.

When you interact with Arcen Labs through those platforms, the applicable platform may collect and process information according to its own privacy policy and account settings.

19. Children’s Privacy

The Website and Arcen Labs’ services are intended for business and professional users and are not directed toward children.

We do not knowingly seek to collect personal information from children through the Website.

If we become aware that personal information from a child has been collected in circumstances where it should not have been, we may take reasonable steps to delete it.

20. Business Transactions

If Arcen Labs undergoes a restructuring, sale, merger, acquisition, financing transaction, transfer of assets, or similar business transaction, information may be disclosed or transferred where reasonably necessary in connection with that transaction and subject to applicable legal requirements.

SMS opt-in data and consent remain subject to applicable privacy and messaging requirements.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • changes to our Website;

  • changes to our services;

  • new technologies;

  • changes in our communication practices;

  • changes in our business practices; or

  • legal or regulatory developments.

When changes are made, the revised Privacy Policy will be posted with an updated effective date.

22. Contact

For privacy questions, access or correction requests, communication-preference changes, SMS concerns, or questions regarding how Arcen Labs handles personal information, contact:

Arcen Labs
Email: contact@arcenlabs.com
Website: arcenlabs.com